Content By American Customer Satisfaction Index ACSI

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By: American Customer Satisfaction Index ACSI

American Customer Satisfaction Index ACSI’s picture

By: American Customer Satisfaction Index ACSI

(ACSI: Ann Arbor, MI) -- Customer satisfaction with full-service restaurants is down 3.7 percent to a score of 78 (100-point scale) in a new report from the American Customer Satisfaction Index (ACSI). This is the lowest score in more than 10 years and the first time that full-service restaurants have been beaten by the fast food category.

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By: American Customer Satisfaction Index ACSI

Customer satisfaction with subscription television is down 1.5 percent to a score of 64 (on a 1–100 scale), tied with internet service providers for last place among 43 industries tracked by the American Customer Satisfaction Index (ACSI). New ACSI results show that wireless service is the only telecom industry to improve. Internet service providers, fixed-line telephone, and cell phones are unchanged, while pay TV is the only industry to deteriorate.

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By: American Customer Satisfaction Index ACSI

American Customer Satisfaction Index ACSI’s picture

By: American Customer Satisfaction Index ACSI

(ACSI: Ann Arbor, MI) -- Gas and electric service recovers after three years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Household satisfaction with utilities is up 4.2 percent to a score of 74.9 on a 100-point scale. According to residential customers, natural gas remains the superlative energy source, with a three-point lead over electric service (ACSI scores of 78 and 75, respectively).

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By: American Customer Satisfaction Index ACSI

(ACSI: Ann Arbor, MI) -- Retailers reverse course after two years of declining customer satisfaction, according to the American Customer Satisfaction Index (ACSI). Retail Trade is up 4.7 percent to a score of 78.3 on a 100-point scale, an all-time high for the sector.

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By: American Customer Satisfaction Index ACSI

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(ACSI: Colorado Springs, CO) -- Customer satisfaction with banks is up, according to the American Customer Satisfaction Index (ACSI). Its recent report covers the finance and insurance sector, which includes retail banks, credit unions, health insurance, property and casualty insurance, life insurance, and internet investment services.

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(ACSI: Ann Arbor, MI) -- Manufactured nondurable goods include household products that consumers typically use every day. This sector as measured by the ACSI is comprised of food manufacturing, personal care and cleaning products, soft drinks, breweries, apparel, and athletic shoes. According to ACSI data collected during the third quarter of 2016, customer satisfaction with consumer nondurable products as a whole rose to an ACSI score of 82.1 on a 100-point scale.

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(ASCI: Ann Arbor, MI) -- Customer satisfaction with personal computers halts a three-year slide, according to new data from the American Customer Satisfaction Index (ACSI). The ACSI Household Appliance and Electronics Report 2016 includes desktops, laptops, and tablet computers, as well as household appliances, televisions, and computer software.