A few years ago, a friend of mine returned from visiting her family in Greece. Knowing that I loved to try new wines, she brought me a bottle that she said was her parents’ favorite. She told me it was called retsina.

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You’ve heard of Bam Bam, Duran Duran, Zsa Zsa, so-so, tutu, and Reverend Tutu. And now we have... Gemba Gemba! But what is Gemba Gemba?

Customers want more value from you as a supplier. They want it with shorter lead times. They want your innovation in the product, and they don’t want to pay for any of it.

As both a participant and witness to the practice of lean management in higher education, I’d like to point out methodological errors in relation to how lean is practiced in industry.