Time to Do a Root Cause Analysis...
During my recent travels speaking at conferences and consulting, root cause analysis (RCA) seems to have taken on a life of its own and is now a well-established subindustry in any organization, regardless of its chosen approach to improvement.
Four U.S. Organizations Honored With 2014 Malcolm Baldrige National Quality Award
Penny Pritzker, the U.S. commerce secretary, has announced that four U.S.