Quality improvement initiatives are a mainstay for hospital care teams. They can also offer a fresh approach for raising patient satisfaction scores. To achieve maximum effectiveness, however, they require timely patient feedback.

Our most recent episode of QDL from this past Friday offered a nice mix of content covering the pros of regulations, transitioning to ISO 9001, the human case for going slow on artificial intelligence, and some dam risk management.

The attempt to eliminate noise from an operating system or a business process is an interesting and perhaps worthwhile challenge, until one considers the question: What is the real signal? What is creating the noise?