On the May 4 episode of QDL, we discovered that love is a key component to winning a Baldrige Award, learned how to be more efficient at work, and discussed how great art helps us to really see our processes. Here is an up-close look:

Unily is a leading digital workplace platform designed by BrightStarr to improve engagement, productivity, and efficiency for global enterprises. Unily is also a SaaS solution. That is, it’s served up via the cloud.

A couple of weeks ago I posed the question, “Are you overproducing improvements?” and compared a typical improvement “blitz” with a large monument ma

I have been writing about kaizen a lot recently. It is a simple idea: change for the better. Generally, kaizen stands for small incremental improvements. Here I’m going to look at what is the best kind of kaizen.

(AuditComply: Belfast, Ireland) -- AuditComply has announced the ongoing use of its AuditComply platform by KDD, a Kuwait-based company.

Becoming a process-focused organization requires a sustained effort, and for most industrial and service organizations that is a difficult task.

The new automotive quality management system (QMS), IATF 16949:2016, was released in October 2016, and it officially went into effect on Jan.

Mean time between failures (MTBF) is a symptom of a bigger problem. It’s possibly a lack of interest in reliability (which I doubt is the case). Or it’s a bit of fear of reliability.

In The Music Man, the con man Prof.

Your company’s core values define the behaviors you treasure and demand above all others. Investing time in defining them increases the likelihood they come to life and become part of everyone’s daily behaviors.