Realizing Value From Audit Findings
It’s been my experience as an auditor and as a consultant that the overwhelming majority of corrective actions originate from customer returns.
California Council for Excellence Offers Quality Events
The California Council for Excellence is offering two upcoming events for quality professionals.Watchfire Wins Prestigious Privacy Innovation Award
Watchfire, a provider of software and services to manage online risk, quality and compliance, has been awarded the prestigious HP/IAPP Privacy Innovation Award.Minitab Releases Japanese Version of Software
Minitab Inc. recently released MINITAB 14.2, a Japanese-language version of its award-winning statistical analysis software.ISO Updates ISO 9000
The International Organization for Standardization has published a new edition of ISO 9000, “Quality management systems—Fundamentals and vocabulary.”The updated version introduceASQ, FICCI Plan Indian Certification Program
The American Society for Quality and the Federation of Indian Chambers of Commerce and Industry’s Quality Forum plan to roll out quality management traininThe Route to the Root Cause
Our minds continually perform root cause analysis, which is a way of answering our questions about our surroundings and quenching our curiosity.
SigmaQuest and Customer Service Associates Announce Distribution Agreement
SigmaQuest Inc. and Customer Service Associates Inc. have entered into a new distribution agreement.New Book Provides Examples of Lean Implementations
A new book contends that top-down lean implementations often fail, and provides specific examples of successful bottom-up approaches.