Six Sigma Pays Health Care Dividends in Turkey
(NOVACES: New Orleans) -- One year after pioneering the first lean Six Sigma deployment at a health care facility in Turkey, Kent Hospital shared
Keeping It Real
I
was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we want it—you know, aim high to hit low.” This set off one of my rants, and I thought I would sh
New Clinician-Level Measures Unveiled for Public Comment
(NCQA: Washington) -- The National Committee for Quality Assurance, in collaboration with Mathematica Policy Research and the American Medical Association-convened Physician Consortium for Performance Improvement, recently released a set of measures assessing clinician performance in four areas of c
Eighty-five Try for a Baldrige Award
(NIST: Gaithersburg, Maryland) -- Eighty-five organizations—the highest number of applicants since 1992—are in the running for the 2008 Malcolm Baldrige National Quality Award, the United States’ highest recognition for excellence.
ASQ to Spotlight Quality Education
(ASQ: Milwaukee, Wisconsin) -- If you are part of a successful school team, the American Society for Quality invites you to participate in its Education 
The U.S.Changing to Lean, Part 5
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.Changing to Lean, Part 5
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.
Fifth-Grade Wisdom
When my daughter, Anna, was in the fifth grade, her teacher asked the students to write down their personal goals.Uncertain About Uncertainty?
When thinking about measurement devices and systems, the subject of accuracy comes up. Accuracy has been discussed in past columns of “Measurement Matters.” In the context of measurement system specifications, there’s more concern about the uncertainty of measurement, not its accuracy.