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Warranty Reduction

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Warranty Reduction…

aka the art of saving money and increasing customer satisfaction…

Warranty returns... Seems simple enough, your company makes product, ships product, the customer receives the product and uses the product and is satisfied happily ever after. Or, in the case of warranty returns your company makes product, ships product, the customer receives the product and shortly thereafter returns the product…

QualiPedia: FMEA

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Failure mode and effects analysis (FMEA) is a systematic analysis technique that facilitates the identification of potential problems (failure modes) within a design or manufacturing process.

Product News: Hexagon Metrology Releases PC-DMIS 2009

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(Hexagon: North Kingstown, RI) -- Wilcox Associates Inc., a Hexagon Metrology company, announced the release of PC-DMIS 2009, the latest version of its market-leading CAD-based metrology software.

NIST Develops Novel Ion Trap for Sensing Force and Light

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(NIST: Gaithersburg, MD) -- Miniature devices for trapping ions (electrically charged atoms) are common components in atomic clocks and quantum computing research.

Product News: Leak Detector With Unprecedented Communication Capabilities

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(InterTech: Skokie, IL) -- Recession-strapped manufacturers and machine builders with applications requiring high-speed leak testing of parts from several cubic centimeters to several liter volumes can now integrate leak testing into test-intensive assembly operations with unprecedented ease wit

Buildings Seeking LEED to Provide Performance Data

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(USGBC: Washington) -- As part of LEED v3, the latest version of the U.S.

Laser Scanning Boosts Speed of Rapid Manufacturing

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You have a carefully crafted clay prototype made by a top design artist.

Electronic Quality Management Systems Are Worth the Money

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It can be extremely difficult if not impossible to have an antiquated, document or paper-based quality management system (QMS) work for a company. To possess, build, and support this type of management system burdens the organization.

States Vary Widely in Providing Quality Health Care

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(AHRQ: Rockville, MD) -- The Agency for Healthcare Research and Quality's (AHRQ) annual release of state-by-state quality data continues to give mixed reviews for the quality of care that states provide.

Why Did Training Within Industry Die in the United States?

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Mike Micklewright's pun of the month (we can only hope there is just one)

Question: When Potsie and Fonzie tried to trick Richie into handing over his date to Ralph Malph in exchange for a better looking girl, what did they call the deal?

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