Are You Becoming a ‘Qualicrat?’
During my recent travels, I have noticed an increasing tendency toward formalizing organizational quality improvement (QI) efforts into a separate silo. Even more disturbing is an increasing (and excruciating) formality.

(CRC Press: Boca Raton, FL) -- The process of reverse engineering has proven infinitely useful for analyzing original equipment manufacturer (OEM) components to duplicate or