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Developing a Personal Action Plan

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An action plan is a plan to put a particular objective into action. Action plans can apply to goals you have for yourself (or your call center staff) or they can be aimed toward other areas of your personal or professional development. They outline  a feasible, logical scheme for following through with your intentions. In this article, you'll become aware of a simple way to develop a noteworthy action plan.

Four Keys to Setting Effective Goals

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Goals give us the inspiration to go above and beyond—to transcend former accomplishments and to feel the satisfaction of constant success and improvement, whether it be personal or professional. For a goal to be effective and sensible, though, it should be more than just a wish or a hopeful intention. This article will help you to develop goals that meet four criteria.

Three Studies Rank Quality of U.S. Hospital Care and Patient Satisfaction

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(The Delta Group: Greenville, SC) -- CareChex, a division of The Delta Group specializing in rating the quality of hospital and physician care, has released three new studies that reveal broad disparities between the quality of U.S.

Are You Becoming a ‘Qualicrat?’

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During my recent travels, I have noticed an increasing tendency toward formalizing organizational quality improvement (QI) efforts into a separate silo. Even more disturbing is an increasing (and excruciating) formality.

Smart Pricing: A Floor-to-Ceiling Survey

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Most organizations are reluctant to set prices too low or too high because exceeding the boundaries on either side yields damaging consequences.

Webinar: Advanced Machine Vision Topics: Edge Inspection

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(Cognex: Natick, MA) -- In this webinar series, Cognex will focus on technical topics that showcase the power of machine vision and how to solve inspection applications with advanced techniques and new tools. The webinar will take place Thursday, Sept. 30, at 2 p.m. EDT/11 a.m. PDT.

Product News: NX CMM Inspection Programming First To Be DMSC-Certified

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(NIST: Gaithersburg, MD) -- Siemens PLM Software’s new NX CMM Inspection Programming application, the latest addition to the NX software part-manufacturing solutions, has become the

Product News: Hand-Held Scanner Increases Life of Hydraulic Fracturing Tools

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(NVision: Coppell, TX) -- A major manufacturer of hydraulic fracturing tools for the oil and gas industry is using NVision’s hand-held laser scanner to increase the performance and life of its products by gaining a clearer picture of erosion patterns.

Books: <em>Kansei </em> Engineering—Product Development Based on Customers’ Needs

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What is kansei engineering?

Event: 22nd Annual National Forum on Quality Improvement in Health Care

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(Institute for Healthcare Improvement: Cambridge, MA) -- Every year, the National Forum refuels the tanks of leaders of change, from executives to the front line. The National Forum on Quality Improvement in Health Care, Dec.

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