(ASQ: Milwaukee) -- When someone petitioned the American Society for Quality (ASQ) to grant him certification even though he hadn’t passed the required exam, Scott Laman knew an effort was needed to increase understanding of what ASQ certification means.

(NIST: Gaithersburg, MD) -- Physicists at the National Institute of Standards and Technology (NIST) have demonstrated an electromechanical circuit in which microwaves communicate with a vibrating mechanical component 1,000 times more vigorously than ever achieved before in similar experiments

Quality improvement people sure love those tools. A particular favorite, of course, is the control chart, of which, I think, seven are usually taught.

Last May I wrote in “Airline Companies Are Driving Customers Away” that the U.S.

Designing for customer needs always leads to higher quality products and services, as well as innovative outcomes, because an effective design process uncovers hidden customer needs.

Our fascination with rewards systems that attempt to get people to comply with the demands of work and short-term good behavior starts early in school.

(Salvo: Singapore) -- Business projects rarely go through the entire project cycle without some surprises. Reasons for this include changing  requirements, a larger-than-anticipated cost of project, and flawed technical architecture, among others.

(Mahr Federal: Providence, RI) -- Mahr Federal Inc. has introduced the next generation of its µMaxµm line of digital indicators.