In January 2011 I had the pleasure of meeting with Dr.

The hordes of companies and governments moving to shared services are dizzying. So many have combined back offices, human resources (HR), information technology (IT), finance, and contact centers that most companies assume this is a good thing.

I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers.

(AIIM: Silver Spring, MD) -- Document capture has been around for awhile. But if you want to use it to its fullest, you need to attend the webinar Already Tried Capture and Expecting More?

(Bruker Corp.: Tucson, AZ) -- Bruker Corp.

(University at Buffalo: Buffalo, NY) -- Scheduled for March 8, 2011, this three-day,

(SAKOR Technologies Inc.: Okemos, MI) -- SAKOR Technologies Inc., a recognized leader in manufacturing instrumentation products for dynamometer testing, has introduced its Accudyne family of AC Motoring Dynamometers.

Protecting the health and well-being of consumers and the world at large is the quality industry’s highest calling.

February—the days are starting to get longer, the snowstorms are (hopefully) subsiding, and Valentine’s Day has come and gone. All over the country, you can find different opinions about Valentine’s Day.