Many companies measure employee and customer satisfaction without much to show for it. That’s because their surveys—whether one magic question for customers or 100-plus-item monstrosities for employees—often focus on the rational and exclude the emotional.

(InfinityQS: Chantilly, VA) -- InfinityQS International Inc., a global provider of manufacturing intelligence and enterprise quality, announced Simon Ellis, the practice director of supply-chain strategies at IDC M

Editor’s note: This is the third of a three-part series on quality in healthcare.

(GA Tech: Atlanta) -- Dive into lean thinking with our Aug.

(Carl Zeiss: Phoenix, AZ) -- At the 2012 Microscopy & Microanalysis conference in Phoenix, Carl Zeiss Microscopy introduced an extension of its Field Emission Scanning Electron Microscope (FE-SEM) platform MERLIN.

(Nikon: Brighton, MI) -- The newest product in Nikon’s iGPS family is the i5 Integrated Sensor (i5is), a fully integrated five-degree-of-freedom measurement device offering higher accuracy over an extended range, ideal for applications ranging from vehicle tracking to automated assembly of large

When work days (and nights) are spent conforming to customer compliance standards, investigating customer complaints, or struggling with data collection software, then finding time for continuous process improvement seems unrealistic if not impossible.

(The Conference Board: New York) -- The Conference Board Employment Trends Index (ETI) edged up in July, after declining in June. The index now stands at 108.11, up from the revised figure of 107.68. The July figure is 5.9-percent higher than a year ago.

(Gartner: Egham, United Kingdom) -- As familiarity with social media grows, customers’ expectations about how organizations will use these channels are evolving, according to Gartner Inc.