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Seamless Quality Inspection With Line-Scan Cameras

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A line-scan camera uses a single row of photo sensors, instead of a matrix of them, to capture images of a constant stream of moving material, often called a web.

Quantifying the Value of Customer Service

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Mark Hoplamazian was predictably a little skittish when his bosses at the Pritzker Organization asked him to become interim president and CEO of the family-owned company’s signature investment and double winner of the Baldrige Award, the Hyatt chain of hotels.

Four Data Processes, Eight Questions, Part 1

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Have you ever been responsible for a data collection where any resemblance between what you designed and what you got back was purely coincidental? When that happens, yet again, I say to myself, “Well, it was perfectly clear to me what I meant.”

New ISO/IEC Standards to Increase Confidence in Audits and Certification

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(ISO: Geneva) -- Demonstrating that a company complies with International Standards is one way of creating confidence among regulators, consumers, suppliers, and other stakeholders. But how do we know that a certificate granted by one certification body is that same as that offered by another?

3D Scanning Preserves WWI Cave Art

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CANADIGM is a nonprofit research group dedicated to advancing public education and awareness of events, artifacts, and sites of historical significance through advanced documentation, technology, and media.

The Baldrige Is 25

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The Rose Bowl is often referred to as “the granddaddy of them all.” Since 1902, it’s where champions of the nation’s top-rated college football teams were determined, and is often considered the most prestigious of all the bowl games.

What’s Your Zipf Slope?

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In my last column, “Detecting the Signature of Information,” I showed how it’s possible to statistically assess the structure of a message and determine its capacity to

Quality Management Software

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What is Quality Management Software?  

Quality management software is software that allows product managers, creators, and engineers to plan, control, assure, and further the quality of a product. In layman’s terms, quality management software is how companies track and control the qualities of their products, from kid toys to jet engines. Quality management software can monitor everything from employee training, manufacturing system production, regulation compliance, and much more. 

Standardization

Enhancements to Control Charts and Process Capability Statements

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A report of how a process performs is not only a function of process characteristics and sampling chance differences. It can also depend on sampling approach.

Lead With Humiliation

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Very early in my lean adventure as a new vice president of operations, when the idea of listening to workers was still a little strange, I returned from a week vacation to find that two of my peer managers had teamed up to convince the company president that I had “t

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