Many companies struggle with the best way to think about and incorporate the cost of quality into operations.

Despite the efforts and misfortunes of Copernicus, Galileo, and other famous astronomers to convince us that the world is not the center of the universe, the quality “solar system” remains stubbornly geocentric—that is, top-management-centric.

Ron Behrens, an old friend and colleague, recently replied to my invitation to share examples of the intelligent use of statistics, such as that used in our Six Sigma projects. I asked for stories, some data, and some statistical analyses.

I’ve had a varied and interesting career, having lived and worked in the Middle East and West Africa.

It’s clear that the Food and Drug Administration (FDA) should have more compounding pharmacy oversight, but how long will it take them to make other important decisions on public health?

In lean Six Sigma, the concept of voice of the customer (VOC) is paramount. VOC takes into account the customer’s wants and needs. But I believe this concept falls short in taking into account the wants, needs, and concerns of all aspects of an enterprise.

Gauging fixtures are a staple in many metrology labs and assembly lines. They offer a fast, easy, and inexpensive way to determine if a measured part passes tolerances.

(Ford: Dearborn, MI) -- Ford Motor Co. has designed the Key Life Test, which takes less than a year to complete, specifically for its new lithium-ion (li-ion) batteries, drawing on more than 20 years of extensive data and experience to deliver reliable hybrid vehicles today.

Generally, companies try to stay on their best behavior all year long. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual.