(ACSI: Ann Arbor, MI) -- Automakers are not pleasing customers as much as they did a year ago, although pent-up demand is pushing strong sales, according to a recent report by the American Customer Satisfaction Index (ACSI).

This weekend my 3-year-old son and I were playing with his marble run set, and he said to me, “The marbles start together, but they don’t finish together!”

Although factory labor rules are notoriously hard to enforce, a new study shows how some inspectors are able to uphold workplace standards.

Editor’s note: This is the third in a five-part series exploring issues that affect management’s ability to detect the warning signals of current good manufacturing practice (cGMP) compliance problems in the pharmaceutical industry.