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Hidden Risk in Supply Chains

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Wouldn’t You Want to Know?

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Nobody likes to be told they’re doing something wrong. But if you were doing something wrong due to a misunderstanding, and it was actually hindering your operations while adding unnecessary cost, wouldn’t you want to know?

Insecure at the Top

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What Trumps a Great Customer Experience?

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<em>Heijunka</em> Cycle

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The Japanese term, heijunka, also known as level-loading, production leveling, or production smoothing, facilitates system stability by addressing workload unevenness (mura) by leveling both volume and mix over time (see figure 1).

Improving the Odds of Entrepreneurial Success

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The Risks of Ignoring or Misreading Data

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If Santa Claus Hired a Quality Manager

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It’s a Small World After All

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At GBMP’s recent Northeast Shingo Prize Conference in Hyannis, Massachusetts, the Center for Comparative Medicine (CCM) displayed adaptations of lean to biomedical research in its Community of Lean Lounge.

Don’t Make This Quality Career-Killing Mistake

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Failed projects, even if they are not directly your fault, can be detrimental to your career.

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