OK, brace yourself for a shocking disclosure that will revolutionize service businesses everywhere. Are you ready? The role of support areas such as human resources, IT, finance, and of course, management is to... wait for it... support the core business.

What Do You Call Quietly Capable People Who Help You Succeed?
Keepers

Editor’s note: This continues Jack Dunigan’s series about unsung heroes in the workplace, and the 16 traits they all share.