How do you communicate with 5,000 employees across 17 countries in a simple yet effective and compelling way? This was a question that Jovina Ang had to answer back in 2010, when she joined Microsoft Services Asia as marketing communications director.

Karen Martin’s The Outstanding Organization (McGraw-Hill, 2012) is a 2013 winner of the Shingo Research and Professional Publicat

ECM Global Measurement Solutions (ECM) of Topsfield, Massachusetts is working with ProTom International (ProTom) of Flower Mound, Texas, to install a state-of-the-art proton therapy treatment center in Flint, Michigan, for McLaren Healthcare.

Henry Ford’s My Life and Work is the bible of Aldous Huxley’s dystopian

April’s factory collapse in Bangladesh, which killed more than 700 people, has renewed public debate over working conditions in the developing world: How can dangerous and debilitating factory work be improved?

One of my favorite insights comes from Harvard’s David Garvin: “Learning will always remain something of an art, but even the best artists can improve their technique.” I like it because it quite subtly highlights two different yet intertwined activities, lear