A new study from the Georgia Institute of Technology finds that older and younger people have varying preferences about what they would want a personal robot to look like. And they change their minds based on what the robot is supposed to do.

I just got through looking at an expensive 186-page quarterly summary of (alleged) customer satisfaction data for a hospital. My head was spinning by page 28.

We’ve all undoubtedly had the notion of respect for people drilled into our heads. Of course, it’s easy to speak about such a principle. Much harder to live it. In any event, let me humbly add another recipient of our deserved respect: Process.