Editor’s note: A webinar on this topic will held on May 29, 2014, at 2:00 p.m. Eastern / 11:00 a.m. Pacific. Register here.

“One requirement for innovation is faith that there will be a future. Innovation, the foundation of the future, cannot thrive unless the top management has declared unshakable commitment to quality and productivity.”
—W. Edwards Deming

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“Measure what is measurable, and make measurable what is not so.”
—Galileo Galilei