Editor's note: This is part two of a series about customer-centric quality management systems. Read part one here.

I learned recently of the passing earlier this year of a person I worked with 20 years ago at my last job in manufacturing. Manny S. was a “lesser god,” a term which is meant neither to canonize nor demean him.

From the increasing information transmitted through telecommunications systems to that analyzed by financial institutions or gathered by search engines and social networks, so-called “big data” is becoming a huge feature of modern life.

(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology has released of the new-to-the-market HP-O noncontact scanning probe for high-accuracy measurement and inspection applications.

In our efforts to ask for and accept customer input, many have lost sight of an important part of the process: translation.