It is vitally important for lean people to know nothing when working on improvement. This sounds like a crazy idea, but it is another 100-percent turnaround from traditional management thinking.

What comes to mind when you think of “return on investment?” For most of us, our mind jumps to calculations of costs and revenues. The end goal, no matter the project, is for the last cell in the spreadsheet to be black or green—not red.

Recently, Mary Doyle Keefe passed away at the age of 92. You may not recognize her name, but you’ll definitely recognize her face. Keefe was the model for Norman Rockwell’s famous 1943 painting, Rosie the Riveter.