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Creating a Strategic Knowledge Management Framework

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Baldrige Tests Positive for Superior Patient Experience

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Methodological Errors in Lean for Higher Ed

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As both a participant and witness to the practice of lean management in higher education, I’d like to point out methodological errors in relation to how lean is practiced in industry.

What’s Really Cool About ISO 9001:2015

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OK, so “cool” probably isn't the precise term—unless you happen to be a standards uber-geek. But there are definitely some enhancements to the 2015 revision of ISO 9001 that are worth getting a little excited about.

The Best Time to Plant a Tree…

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Suppliers, This Message Is for You

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Suppliers, before you read any further, I need you to do some self-introspection by answering yes or no to this question: Are you paying attention?

Cybersecurity—A Real Threat to Medical Devices

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How Exposure Affects Risk

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Risk-Based Thinking and ISO 9001:2015

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Dollars and Sense: ISO's Standard for Currency Codes Has Been Revised

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