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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
All about data—and genomes
Rip Stauffer
If you’re involved in quality in any healthcare field, the second edition of Data Sanity is a must-read
Mike Richman
Continuing coverage from IMTS
Jesse Lyn Stoner
But first answer this: Who is your customer?
Mike Richman
A continuous-improvement case study

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- May 6, 2016

Video Information

Story links for May 6, 2016

 

Optimizing Large-Scale 3D Printing of Cars

The Rise and Fall of Theranos

Four Steps to an Audit-Proof Measurement System
Plus: An interview with Eric Gasper, product manager and trainer at PQ Systems

A Break to Reflect and Unlearn

 

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