The chairman of a large company once ridiculed ISO 9001, saying, “Even the municipal office of this city is ISO 9001-certified, and we all know how bad the municipality is. I don’t believe ISO 9001 can do my business any good.”

A favorite Twilight Zone episode that played during Labor Day weekend put me in mind of the stressful “push production” environment that many organizations still endure today.

Sponsored Content