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You Say We’ve Improved? Prove It.

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Manufacturing As a Vacation Destination

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Summer is a great time to catch up on reading. I suppose that’s why there’s such a thing as “summer reading,” which starts in grade school and extends a lifetime (or so goes the theory).

The Famous DOE Question

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Quality Digest Live -- August 12, 2016

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Story links for August 12, 2016

Twelve Characteristics of Great Leaders
Plus: An interview with Mike Figliuolo, managing director of thoughtLEADERS LLC

Feynman and the O-Ring

Piloting an Improved Intercenter Consult Process

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Customer Experience Fuels Innovation

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Machine Learning for Risk Management

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It all started as a normal day for traders David and John (not their real names). Out of the blue, their company’s audit and compliance team called them, seeking clarifications about some of their recent trades.

First the Innovation, Then the Persuasion

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Reducing Wait Times at the Doctor’s Office

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An Underused Lesson From Ohno and Deming

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