Nonconformance Reports: Friends, Not Foes
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Nonconformance: It's just an improvement that hasn't been realized.
The 10 Commandments of Customer Experience
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How many of these CX commandments have you fallen short on?
In May 2016, I spoke at CallidusCloud Connections (C3); if you’ve never been to this event, be sure to check it out this year.
Total System Thinking
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Exploring each piece of your business’ puzzle can help plan for proactive change
Credit: Aalto Creative Sustainability
Inside Quality Digest Live for April 28, 2017
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Sometimes you gotta take one for the team
In last week’s Quality Digest Live: design digital assistance instead of digital assistants, how to make better beer, and closed-loop manufacturing.
More Capability Confusion
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Armed with a little knowledge, you can confuse yourself
Credit: MorBCN
Five Tips: Promoting User Adoption for an Automated Quality Tool
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Sometimes the last thing your employees want is new software. So you have to prove its worth.
Credit: JD Lasica
Sponsored Content
There’s an old saying that change is never easy. People tend to prefer what is familiar and resist something new because it may be uncomfortable or confusing.
