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Fresh from making mud pies, Paul and I were coated in dirt from our elbows to our fingertips. We walked into the kitchen to clean up for lunch, where we found Rafe leaning against the wall, shaking, and crying uncontrollably.

There are a lot of good quality tools and improvement processes out there for when you are not engaged and productivity wanes. But until you find the root cause of your behavior, any improvement won’t be sustained.

“You should prioritize agility, but find ways to take risks without sacrificing sound execution that can jeopardize both customer satisfaction and, more importantly, safety.”

—PWC “2016 Auto Industry Trends”