Featured Video
This Week in Quality Digest Live
Customer Care Features
Dick Wooden
If you want to get a measure of where you stand right now in your relations with other people, try this
Innovating Service With Chip Bell
Change the calculus of service from miserly subtraction to Midas-like addition
Ken Voytek
It may require some digging around and being purposeful, but it can be done
Doug Surrett
Meet quality expectations and increase your supply chain’s worth
Bruce Hamilton
At what point does an annoyance become a problem?

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Quality Digest Live -- February 9, 2018

 
 

Discuss1