The Lean Brain, Part 3: Flow
Lean says: Manage flow. Your brain says: My work isn’t linear. My day is filled with interruptions, and so I don’t have the “luxury” of flow. What’s at play here: functional fixedness.
MDSAP’s Final Pilot Report: A Glass 10% Full
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Canada's handling of MDSAP may leave the Canadian healthcare system 90 percent empty.
Credit: Eusebio Perdiguero
I have written previously about the Medical Device Single Audit Program (MDSAP) created by the International Medical Device Regulators Forum (IM
Preparing Employees to Deliver a Great Customer Experience
When you think of the phrase “inside-out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.
