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Quality Expert Honored by Congress

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The Ice Cream Maker: an Inspiring Tale About Making Quality the Key Ingredient in Everything You Do (Currency, 2005), by Subir Chowdhury,

Productivity Expert Dies

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Robert H. McGuckin III, an expert and pioneering researcher in the fields of U.S.

New Books Address Baldrige Criteria

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Two recently released books look at the changes and best practices organizations should follow to comply with the 2006 Baldrige criteria.

Mikel Harry Releases Training Software

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Mikel J. Harry, co-creator of Six Sigma, recently launched a new computer-based training program for the methodology.

Taming Data with Software

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Question: Who has mountains of data needing to be tamed into information?

Conference Board Will Host a Six Sigma Conference

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The Conference Board’s 2006 Six Sigma Leadership Conference—Business Innovation Initiatives for Building Successful Results Through Six Sigma will b

Six Sigma Excellence Award Winners Announced

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The winners of the prestigious Six Sigma Excellence Awards were announced recently at the seventh annual Six Sigma Summit in Miami.

Cummins to Host Six Sigma Expo

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Cummins, one of the nation’s largest manufacturers of engines, will host its annual Six Sigma Project Expo in May.

Lean/Six Sigma in Defense Conference Announced

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A conference focusing on the use of lean and Six Sigma in defense applications will be held May 8–10 in Washington, D.C.

Fundamentals of Effective Customer Feedback

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Customer feedback is the single most important type of communication an organization can receive. It is confirmation of the organization’s purpose in life and its ability to deliver on this purpose.

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