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Blaming Six Sigma

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I’m surprised how quickly we blame a methodology for a business’s lack of performance. We’re always looking for some silver bullet to cure all ills.

TÜV SÜD America to Test and Certify Korean IT

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(TÜV SÜD: Danvers, Massachusetts) -- TÜV SÜD America Inc., a testing and certification services firm, has been approved by the Radio Research Laboratory (R

ISO Updates Standards for Greenhouse Gases

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(ISO: Geneva) -- The International Organization for Standardization recently issued an updated CD-ROM collection of its ISO 14000 family of

Issue Resolution and Offshoring Affect Call-Center Customer Satisfaction

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(CFI Group: Ann Arbor, Michigan) -- The first Call Center Satisfaction Index from CFI Group indicates that the two issues having the biggest effect

AutoTech 2007 Set for August

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(AIAG: Detroit) -- The only automotive industry event showcasing collaboration among trading partners, Automotive Industry Action Group’s AutoTech con

The Ritz-Carlton Mystique

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Whenever I enter a Ritz-Carlton hotel, I know “I’m not in Mediocreville anymore!”  Walking through those doors transports me to

Women Less Likely Than Men to Have Their Cholesterol Controlled

  • Read more about Women Less Likely Than Men to Have Their Cholesterol Controlled
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(NCQA: Washington) -- Women are significantly less likely than men to have their LDL cholesterol controlled to recommended levels, according to

HHS to Promote Electronic Health Records Standards

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(DHHS: Washington) -- Health and Human Services Secretary Mike Leavitt recently announced that the United States will participate in an international effo

ISO 15189 Medical Laboratory Accreditation from A2LA

  • Read more about ISO 15189 Medical Laboratory Accreditation from A2LA
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(A2LA: Frederick, Maryland) -- The American Association for Laboratory Accreditation began adding medical laboratories to its accreditation offerings on

FDA Clears World’s First RFID Surgical Sponge-Counting System

  • Read more about FDA Clears World’s First RFID Surgical Sponge-Counting System
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(ClearCount Medical Solutions: Pittsburgh) -- The patented SmartSponge System, built by ClearCount Medical Solutions of Pittsburgh and bas

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