Editor’s note:This short story is part of a three-volume series—Integrated Enterprise Excellence: Going Beyo

I don’t believe in ghosts. Yet quality professionals chase them every day. Why? Because erroneous control limits tell them to. Control limits should be statistically based, 100-percent reliable, and reveal natural process variability.

(ANSI: New York) -- The American National Standards Institute’s (ANSI) board of directors recently appointed its new members and officers for the term beginning January 1, 2008.

(CSPI: Washington) -- In a report released in mid-November, the Food and Drug Administration claimed a new report prepared by the Eastern Research Group showed it would be difficult to create advisory committees free from conflicts of

(Paton Professional: Chico, California) -- Santa Claus became aware of the ISO 9001 standard several years ago and immediately recognized the value it could bring to his North Pole operation.

During this annual holiday shopping melee, economists project the implications of our spending for the country’s overall economic health in the coming year.

(Lockheed Martin: Herndon, Virginia) -- The National Geospatial-Intelligence Agency and Lockheed Martin are working to streamline and speed the del

(Agilent Technologies Inc.: Santa Clara, California) --Agilent Technologies Inc. and Multiprobe Inc.

Our original plan for workshop No.

(Artel: Los Angeles) -- At Death Valley for Mission No.3 of the Extreme Pipetting Expedition, Artel found that pipettes underdeliver by up to 3