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New Disease Management Quality Measures Released for Public Comment
(NCQA: Washington) -- The National Committee for Quality Assurance has unveiled for public comment the first set of quality measures to assess disease management clinical outcomes.
ISO and IAF Schedule Implementation of Accredited Certification to ISO 9001:2008
(ISO: Geneva) -- The International Organization for Standardization and the International Accreditation Forum (IAF) have agreed on an implementation plan to ensure a smooth transition of accredited certification to ISO 9001:2008, the latest version of the standard for quality management systems (
Apple, Google Surge in Customer Satisfaction
(ACSI: Ann Arbor, Michigan) -- Customer satisfaction continues on a bumpy path without momentum or trend in the second quarter, according to the American Customer Satisfaction Index. After a small uptick last quarter, ACSI slips 0.1 percent to 75.1 on a 100-point scale.
Lean Nesting
One of the most demanding problems lean manufacturing faces in discrete manufacturing is control of first operations, where raw material may be cut into multiple parts.
Integrating SPC and Acceptance Sampling
I travel too much. Invariably, though, it enriches me. I typically return with some unusual experience or a new story with which to regale my colleagues.
