(DNV: Katy, TX) -- DNV is pleased to announce a webinar around a topic every company in every industry deals with... customer satisfaction. This free, live webinar, "Customer Satisfaction—Guidelines for the Complaint Handling Process—ISO 10002" will be held on August 27, at 1 p.m. CDT.

Hosted and presented by DNV, the webinar will cover:

• Customer focus is a key principle of ISO 9001
• Customer complaints, while unwanted, need to be adequately managed
• ISO 10002 provides for an effective customer complaint handling process
• Learn about the guiding principles and complaint-handling framework, suggested by ISO 10002.
• How can DNV assist you with the design and implementation of an effective complaint-handling process.

Webinar Duration: Approximately one hour, including a questiona and answer period

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