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New Disease Management Quality Measures Released for Public Comment
(NCQA: Washington) -- The National Committee for Quality Assurance has unveiled for public comment the first set of quality measures to assess disease management clinical outcomes.
ISO and IAF Schedule Implementation of Accredited Certification to ISO 9001:2008
(ISO: Geneva) -- The International Organization for Standardization and the International Accreditation Forum (IAF) have agreed on an implementation plan to ensure a smooth transition of accredited certification to ISO 9001:2008, the latest version of the standard for quality management systems (
Apple, Google Surge in Customer Satisfaction
(ACSI: Ann Arbor, Michigan) -- Customer satisfaction continues on a bumpy path without momentum or trend in the second quarter, according to the American Customer Satisfaction Index. After a small uptick last quarter, ACSI slips 0.1 percent to 75.1 on a 100-point scale.
Lean Nesting
One of the most demanding problems lean manufacturing faces in discrete manufacturing is control of first operations, where raw material may be cut into multiple parts.
Integrating SPC and Acceptance Sampling
I travel too much. Invariably, though, it enriches me. I typically return with some unusual experience or a new story with which to regale my colleagues.
Articulating the Business Problem
"We have had a series of power outages even though we have central and local uninterrupted power supply (UPS) systems. This disruption causes a loss of service to our customers.
Leveraging Five Whys
When I was a boy, my grandmother used to read me nursery rhymes to entertain me and teach me about the world. One has resonated with me for years:
WCBF Selects Six Sigma Awards Finalists
(WCBF: Chicago) -- WCBF has recently announced the shortlist of finalists for the 2008 Global Six Sigma & Business Improvement Awards program.
Information and Data Quality Conference
(IAIDQ: Lutz, Florida) -- Registration is open for The International Association for Information and Data Quality (IAIDQ) 2008 Information & Data Quality (IDQ) Conference to be held September 22–25, at The Marriot Riverwalk in San Antonio, Texas.
