(Cybermetrics: Phoenix) -- The Food and Drug Administration (FDA) defines validation as “establishing documented evidence which provides a high degree of assurance that a specific process will consistently produce a product meeting its predetermined specification and quality attributes.”

The 5 Whys is a well-known root cause analysis technique that originated at Toyota and has been adopted by many other organizations that have implemented lean manufacturing principles.

(Paton Professional: Chico, CA) -- When it comes to customer satisfaction, the Easter Bunny and the Tooth Fairy have been quietly kicking Santa Claus’ rear end.

Right now there are potential customers for your business trying to decide whether or not to choose you. Unfortunately, most of them can’t see much difference between you and your competition. You’ve all got good quality products or services.

(Solartron: Bognor Regis, England) -- Solartron Metrology has launched Wigauge wireless bore gauge (WBG)—the first in a new line of Bluetooth-enabled linear measurement and gauging systems.

(Sogeti: Dayton, OH) -- The Sogeti Group, a provider of technology consulting services including engineering services and PLM solutions, announced the release of a book on increasing profits through digital manufacturing and simulation.

(Mettler-Toledo Inc.: Columbus, OH) -- METTLER-TOLEDO was approached by a leading gelatin capsule manufacturer to optimize its capsule counting system.

(ANSI: New York) -- A limited number of seats are still available for the American National Standards Institute’s first-ever workshop on accreditation of certificate-issuing bodies. The Feb.

(The Pyzdek Institute: Tucson, AZ) — The Pyzdek Institute is currently offering Six Sigma Black Belt and Six Sigma Green Belt training at a substantial discount. If you act before the new year you will save $600 on Six Sigma Black Belt training, or $300 on Six Sigma Green Belt training.