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1 800 Flowers - Undercover Boss Draws Wrong Conclusions

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1 800 Flowers - Undercover Boss Draws Wrong Conclusions

Why focusing on costs increase costs…

Event: The 6th Annual Shingo Prize Northeast Conference

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(GBMP Inc.: Boston) -- “Easier, Better, Faster, Cheaper: How Do We Improve?” is the theme of the sixth annual Northeast Shingo Prize Conference, which will take place Oct. 19–20 at the Rhode Island Convention Center in Providence, Rhode Island.

Training Measurement, Purpose and Path

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Training Measurement, Purpose and Path

Institute a measured, purposeful training program and realize a great return for your organization.

Drucker to Leaders: Above All, Do No Harm

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Drucker to Leaders: Above All, Do No Harm

Even with the best intentions, beware unintended results.

Product News: Universal Materials Testing Equipment from Instron

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(Instron: Norwood, MA) -- Instron announces its new line of universal materials testing equipment.

Product News: Solution for Preventing Major Product Recalls

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(The Modal Shop: Cincinnati) -- Major parts recalls cost a company more than just money. A damaged reputation can be a large, long-term loss, negatively affecting sales for years to come—especially if the recalled parts are safety-critical.

Event: Symposium Explores the Effect of New Food Safety Regulations

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(Pilgrim Software: Tampa, FL) -- New food safety regulations moving through the U.S. Congress, combined with the Global Food Safety Initiative (GFSI), demand greater safety management by food processors.

Testing the Potential for Laser Scanners on Mars

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(Pointools: London) -- Software from Pointools is being used to create 3-D walk-through models to explore the viability of laser scanning on the moon and Mars.

Fulfillment: You’ll Know When You’ve Arrived

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During the 1996 Summer Olympics, I saw a young athlete with his brand-new silver medal around his neck and a massive smile on his face. He was so thrilled with his achievement that he was mixing and mingling with everyone he met on the sidewalk.

Command-and-Control Disasters

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The worst man-made environmental disaster in history is a tough pill to swallow for everyone, but especially for those responsible for it.

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