(CFI Group: Ann Arbor, MI) -- The fourth-annual Contact Center Satisfaction Index (CCSI) from the CFI Group finds that offshore contact centers not only score 27 percent lower in customer satisfaction than those based in the United States; they score lower in every category, from first-call reso

The foundation of any laboratory’s reputation is built on confidence in its ability to provide correct and reliable data.

(Purdue University: West Lafayette, IN) -- A new technology enabling tiny machines called micro electromechanical systems (MEMS) to self-calibrate could make possible super-accurate and precise sensors for crime-scene forensics, environmental testing, and medical diagnostics.

(Verisurf Software Inc.: Anaheim, CA) -- Verisurf has released the fifth generation of its Verisurf X software.

(Dorsey Metrology: Poughkeepsie, New York) -- Dorsey Metrology, manufacturers of gauges and optical comparators, has announced that the new model 14HE Optical Comparator

(APREL Laboratories: Napean, ON, Canada) -- APREL Laboratories EM-ISight is a compact, benchtop robotic scanning system that can identify the location of problematic EMI noi

(Thermo Fisher Scientific: Madison, WI) -- Thermo Fisher Scientific Inc.

(Onset: Bourne, MA) -- Onset Computer Corp., a global supplier of data loggers, announced a new online professional training course, “Data Loggers for Performance Monitoring.” Presented by energy consultant and educator, Mark Stetz, of Stetz Consulting LLC, the four-hour online course tar

(Global Test Supply: Wilmington, NC) -- Global Test Supply has announced that Inc. magazine ranked it as No. 800 on its fourth-annual Inc. 5000, an exclusive ranking of the nation’s fastest-growing private companies.

(IHI: Cambridge, MA) -- It is the most significant health-care leadership challenge of our time: how to reduce expenses while improving quality. At first, the trade-off seems unavoidable. As expenses decrease, so too must quality, right? Not necessarily.