Employee Engagement: What Happens When We Get Turned On
The new management buzzword appears to be “Engagement,” and like most management buzzwords there are many worthy people sitting down to...
Great leaders are great teachers
Unpacking Call Center Average Handle Time
A call center may indeed take a thousand calls, but how many are really useful to you, or, indeed, the customer?
When IVR Turns Into the Blind Canyon With No Way Out
A few thoughts on call center technology.
Starship Enterprise Needs Both Captain Kirk and Mr. Spock
In business, you must blend confidence and logic to be successful.
(NCSLI: Boulder, CO) -- NCSL International recently announced that it has developed a new multimedia DVD resource. The NCSLI “Find a Cool Career in Metrology” DVD is a new resource available to students, parents, and academic counselors to explain metrology—the science of measurement.
Higher customer expectations, cost-cutting pressures, thinner margins, and shorter lead times are some of the daily challenges that organizations face.
(Intelex: Toronto) -- In the spirit of its commitment to ongoing innovation and continual improvement, Intelex Technologies Inc., a global provider of environment, health, safety, and quality (EHSQ) software solutions, is proud to announce Intelex 5.1, the latest version of Intelex’s industry-le
(Trafford Publishing: Gedera, Israel) -- Working in Intel’s manufacturing site in Israel and then its development site in Silicon Valley exposed Menachem Horev to some of the best processes in the world. So when he overcame a critical barrier to a new technology problem, his managers noticed.
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