Are you tired of hearing people say that change is the only constant? I think we all need to keep saying it to remind ourselves that we must be ready to keep changing. But here’s the rub: How do we make change stick?

I have as many bad customer-service experiences as the next guy, with health care and other businesses.

(ANSI: Washington) -- American National Standards Institute (ANSI) has announced the recipients of its 2010 Leadership and Service Awards.

(A2LA: Frederick, MD) -- You’ve heard the ISO 15189 buzz but you might not know what all the fuss is about. Learn from the experts in laboratory accreditation, the American Association of Laboratory Accreditation (A2LA).

(FARO: Lake Mary, FL) -- FARO, the global provider of portable measurement and imaging solutions, released the new SCENE v.

(Zeta Instruments: San Jose,  CA) -- Zeta Instruments Inc., a provider of cost-effective, precision measurement solutions for micron-scale surface analysis, announced that its Zeta-20 3-D surface measurement system has b

(Newage Testing Instruments: Feasterville, PA) -- Newage Testing Instruments Inc., an established manufacturer and worldwide supplier of hardness testers and accessories, has launched a new website at www.hardnesstesters.com.

(University at Buffalo: Buffalo, NY) -- University at Buffalo’s Center for Industrial Effectiveness (TCIE) announces its next Black Belt training class to be presented at Ramada Hotel, in Amherst, New York, with dates slated for Sept. 20–24, Oct. 25–29, Nov. 29–Dec. 3, Jan.

My dog, Bailey, has a sensei—a dog-obedience trainer.

In part one of this series, we considered the pros and cons of pressure-decay testing.