Are You Sure We Don’t Need Normally Distributed Data?
Last year I discussed the problems of transforming data prior to analysis (see my August 2009 column, “Do You Have Leptokurtophobia?,” my September 2009 column, “
Triaging Customer Service
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Triage is a medical term that can be applied to customer service. Every customer is not created equal and your service delivery should not be equal either. To wow your customers (and your shareholders), segment your customer base and deploy your most valuable resources to your most valuable customers.
Guidance Standard on Social Responsibility is Officially Launched
(ISO: Geneva) -- November 1 sees the launch of one of the most eagerly awaited standards from the International Organization for Standardization (ISO) in recent years: ISO 26000:2010—”Guidance on social responsibility,” which provides guidance to business and public sector organizations on socia
Diaphragm Sensors for High-Precision Measurement During Injection Molding
(Kistler: Switzerland) -- Kistler’s new Types 6162A and 6163A diaphragm sensors allow high-precision measurement of cavity pressure during injection molding and pressing of low-viscosity melts.
SmartScope Apex Micro System Suitable for Micro Measuring
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SmartScope Apex Micro pr |
Wavefront Sensor Accurately Analyzes Complex Optical Systems
(Imagine Optic: Paris) -- Imagine Optic, Europe’s provider of high-precision wavefront metrology and adaptive-optics solutions, has launched HASO R-Flex as the latest addition to its product line.
Aftermarket Program to Retrofit CMMs with Five-Axis Renishaw PH20 Touch-Trigger System
(Wenzel/Xspect Solutions Inc.: Wixom, MI) -- Xspect Solutions has installed more Renishaw REVO systems than any other coordinate measuring machine (CMM) specialist.
Webcast: “Using Lean to Change Culture in a Service Industry”
(PowerSteering Software: Cambridge, MA) -- PowerSteering Software, the on-demand project and portfolio management (PPM) solution for managing lean Six Sigma and other strategic programs, will host a new webcast on Thursday, Nov. 4 at 12 p.m. EDT.
