(Sciemetric Instruments: Ottawa, ON, Canada) -- Sciemetric Instruments Inc.

Emotion is the single greatest lever in building enduring relationships with customers—it’s what makes them not just purchase a product or service,

(NIST: Gaithersburg, MD) -- Scientists at JILA and collaborators have demonstrated an improved laser-based “molecular fingerprinting” technique that picks out traces of key hydrogen-containing molecules and other molecules from a billion other particles in a gas in just 30 seconds or less—perfor

(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) Hollings Manufacturing Extension Partnership (MEP) has awarded $9.1 million in cooperative agreements for 22 projects designed to enhance the productivity, technological performance, and global competitiveness

Our country’s focus on cost-cutting led us to move manufacturing overseas and then outsource services. It has distracted us from adopting new technology and investing in innovation. Is this a serious mistake?

A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say.

People can make plenty of mistakes when launching a lean enterprise transformation. Interestingly, many of these mistakes are similar if not identical to those made by entrepreneurs when starting a business.

(ASQ LI Section 303: Jericho, NY) -- The annual quality conference of the Long Island chapter of the American Society for Quality (ASQ) is being held at Gleeson Hall on the Farmingdale State College