Visual Process Management Software Simplifies and Improves Workflow
(SmartDraw Software: San Diego) -- SmartDraw Software LLC has announced a new solution for businesses that want to capture their most valuable asset: the knowledge of employees and the processes they perform.
Quality Inspection of Mobile Phones
Manufacturing speed and innovative designs are two crucial issues affecting whether or not a manufacturer can lead the mobile telephone market.
Insight Series: Stories from a Singapore Government's Shared Services Centre
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Part I:
The Formative Years – In search of service excellence
Stories from a Government Shared Services Centre
Dr. Deming Critiques 2011
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In January 2011 I had the pleasure of meeting with Dr.
The Shared Services Paradox
The hordes of companies and governments moving to shared services are dizzying. So many have combined back offices, human resources (HR), information technology (IT), finance, and contact centers that most companies assume this is a good thing.
Is That All There Is?
I’ve been working with a client on implementing an ISO 9001-compliant quality management system. As always it’s a unique and interesting project, since organizations have different cultures, processes, products, and customers.
Webinar: Underwhelmed by Document Capture?
(AIIM: Silver Spring, MD) -- Document capture has been around for awhile. But if you want to use it to its fullest, you need to attend the webinar Already Tried Capture and Expecting More?
