| Quality Digest

Visual Controls, Spider-Man, and Do Hotel Chains Care About the Planet?

In many ways, visual controls are a 24/7 mirror of leadership’s competency and credibility. That’s pretty scary if you think about it. It’s like voluntarily living in a fishbowl, not that everyone truly understands the gravity of that.

Attention to Minor Details Averts Major Problems

The saying, “The devil is in the details” is true in all organizational and business environments. Often when leaders take the time to empower their employees and teams to handle minor details and problems, major problems are avoided or at least minimized.

Is the FDA Better Off Than It Was Five Years Ago?

During a debate with then-President Jimmy Carter, Ronald Reagan famously asked Americans if they were better off than they were four years previously. It worked for Reagan, so we’re going to try a variation of it here.

Are You Defining Change or Is Change Defining You?

Another transformation initiative has been announced in your organization and you think to yourself, “How much change are we expected to undertake?” In a lean Six Sigma engagement, it is imperative to take into consideration the number of ongoing and past change init

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