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Rethinking Meritocracy

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Meritocracy—the idea that individuals should advance based on their talent and hard work—appeals to our sense of fairness. However, despite its noble intentions, meritocracy often fails in practice.

QT9 Software Highlights QT9 QMS

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(QT9 Software: Aurora, IL) -- QT9 Software, a global technology leader in quality management software, enterprise resource planning (ERP), and material requirements planning solutions, presents

How to Manage Painful Customer Experiences

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One hour after takeoff from London’s Heathrow Airport on an intercontinental flight to the U.S., the pilot announced the aircraft was returning, “because my windshield just shattered.” After gasps from passengers, he calmly announced there was no danger, but there wo

Flowfinity and AI-Enhanced Workflows Elevate Field Service Delivery

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(Flowfinity: Vancouver, BC) -- Flowfinity, a leader in no-code business process management and workflow automation, now supports new AI integrations designed

The Quality Digest Roadshow

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We’re making a new documentary series.  Season 1 is all about metrology (the science of measurement): QualityDigest.com/Roadshow. You’ll love it.

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I’m thrilled to announce something we’ve been working on for a year and a half—a project that took us 30,000 miles across America and into the heart of industries that most people never see. On Nov.

KYZEN Highlights METALNOX Product Line at parts2clean

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(KYZEN: Nashville, TN) -- KYZEN, a global leader in innovative, environmentally responsible cleaning solutions, highlighted products from the company’s METALNOX line of chemistries at the parts2clean exhibition in Stuttgart, German

SOCMA Report Finds Specialty Chemical Manufacturers Positioned for Growth

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(Society of Chemical Manufacturers & Affiliates: Washington, D.C.) -- The Society of Chemical Manufacturers & Affiliates (SOCMA) has released its 2026 Contract Manufacturing Outlook, capturing an industry that is resilien

The Power of Fun at Work

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When most people think about work, fun probably isn’t the first word that comes to mind. Deadlines, meetings, and spreadsheets? Sure. But laughter, camaraderie, and a little silliness? That often feels like a luxury, not a priority.

‘Seating Chart’ for Atoms Helps Locate Their Positions in Materials

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(MIT: Cambridge, MA) -- If you think of a single atom as a grain of sand, then a wavelength of visible light—which is a thousand times larger than the atom’s width—is comparable to an ocean wave.

Quality Management During Manufacturing Changes

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Change is inevitable in manufacturing. Controlling change effectively distinguishes industry leaders from quality-deficient, recall-plagued, and regulatory-troubled companies.

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