Leadership and Positive Social Contagion
Are there any positive leadership stories out there anymore? Anyone? Anyone?
Three Reasons Why Customers Are Not Always Right
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Setting customer expecations is important to good customer service.
Credit: Oregon Department of Transportation
Inside Quality Digest Live for Jan. 5, 2018
Last Friday’s episode of QDL welcomed the new year with our usual original take on featured editorial content, plus a great Tech Corner. In case you missed it, here’s what we covered: