(ICEE: Galveston, TX) -- The new ISO 9001:2015 standards include one of the most significant additions since the creation of ISO 9000—a recognition that the engagement of all stakeholders is critical to a successful quality management process.

Do you feel like you’re not making the progress in your customer experience (CX) transformation efforts that you thought or hoped you would by now?

This week’s episode of our show looked at the various ways in which quality organizations plan to ensure long-term success. Here are the stories we covered: