Barry was excited about the journey he was to embark on. He had just contracted a professional organization in his industry that would help his company implement lean practices. These professionals understood Barry’s challenges: “Making it” isn’t easy in U.S.

(Mahr Federal: Providence, RI) -- Mahr Federal has added a MarConnect Integrated Wireless data transmission system to its family of MarCator Digital Indicators at prices that compete with typical wired systems.

I recently picked up the summer 2012 edition of the American Society for Quality's (ASQ) Quality Management Forum, which focused on creativity and innovation. Tracy Owens started off the discussion with his article, “Don’t Ask Him, He’s Not Creative.”

I never proposed to my wife. No bended knee, romantic dinner, or moonlit stroll on the beach. Although we’d known each other for quite awhile, we hadn’t been dating very long. We weren’t even in the same state at the time.

(5SToday) -- 5SToday.com has announced the addition of the 5S Education Center to its website.

There you are. It’s Monday morning. You’ve arrived early, ready to start your week. Coffee is brewing in the staff kitchen. You’re caught up on your emails. Things are looking good. That is, until Bob, your client’s auditor, calls at 9 a.m.

(Exact Metrology: Cincinnati) -- Exact Metrology Inc., a provider of full-service measurement solutions, is hosting an open house on Oct. 25, 2012, from 10 a.m. to 5 p.m. at its facility near Milwaukee.

After 30 years with a bank and 10 years as director of a state quality award program, I retired from the work force in 2003 and have never looked back.

Customer satisfaction at the national level is exactly where it stood at the start of 2012, and as far back as two years ago, according to a report released by the American Customer Satisfaction Index (ACSI).