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Celebrating Our Frontline Scapegoats

Correcting mistakes with problem-solvers

Li Lin / Unsplash

Bruce Hamilton
Wed, 08/27/2025 - 12:01
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With Labor Day coming around, here’s an article to celebrate the folks who usually get blamed for the quality problems.

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Not surprisingly, when people first learn about lean’s seven wastes, the one they find most relatable is defects. They might not immediately grasp the concept of overproduction or the other wastes, like storage or transportation, that it creates, but defects are different—they’re personal.

 …

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