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Fourteen Leadership Principles That Drive Amazon to Be Customer-centric

All without mentioning drone delivery

Image courtesy of pxhere

Ian Golding
Wed, 02/19/2020 - 12:02
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During the last five years, a small number of organizations have been featured multiple times in my writing. In the vast majority of cases, I have used these businesses as a way of bringing to life global best practices in the field of customer experience management.

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It is inspiring to be able to share insight and ideas from those who have been able to take the principles of customer experience and firmly embed them into the very fabric of the way their companies work. Recently, I wrote about Jeff Bezos and why I believe he is a, if not the role model for customer-centric leaders.

I am always overjoyed when others read my ramblings, adding their thoughts, perspectives, opinions, and insight to the topics I feature. A good friend of mine read the Bezos article and contacted me shortly afterward.

“Did you know that Amazon has actually embedded 14 leadership principles into the way they work?” was the question posed to me. I did not. As I say on a daily basis: One of the wonderful things about specializing in a subject is that I never stop learning more about it.

 …

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Submitted by Michael Crossen (not verified) on Fri, 02/21/2020 - 07:21

Fourteen Leadership Principles (minus one big one)

Very good article you provided.  Amazon's success and delivering value to custimer is undeniable.  A great model.  It is good to be riminded of that no and then.   I just read an article that desccribed Amazon treatment of workers at warehouse/distribution centers not so good.  I have heard this from others as well (we have two large distribution centers in Cleveland, OH area.   Perhaps you could explore the principle that is described as "Earn Trust".  This goes hand-in-hand with Respect for People.   Is it possible that the internal culture is not rock solid in all places?  I put a link in my comment that references the article.

https://www.theguardian.com/technology/2020/feb/05/amazon-workers-protest-unsafe-grueling-conditions-warehouse

Anyway, thanks for posting your article.

Mike C

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